dōTERRA<sup>®</sup>-Aromatics: Certified pure therapeutic-grade essential oils  

dōTERRA®
Essential Wellness

Independent Product Consultant
Member ID: 1135

mastHead graphic: Bottles


dōTerra Aromatics™ Ordering Information

Our policies on ordering, shipping, returns and more

Despite our best efforts, some misunderstandings about expectations are bound to occur from time to time.  The information presented here is offered in an attempt to clarify our policies and practices, to avoid these problems as much as possible.  It's a dual safeguard:


A note about our Better Business Bureau Online status

We accept all major credit cards
You can also pay through PayPal

dōTerra Aromatics™' parent company, Anson Digital Concerns, was a member of the Better Business Bureau Online from February 2002 through August 2007.  It served as your guarantee that this business is run according to the highest standards of ethics and business practices.

As a member of the BBB Online, I agreed to participate in an arbitration process for any complaints that couldn't be resolved between me and a customer.  While this situation never arose, I was glad to offer you another safeguard.

But, for the year 2007, the BBB Online significantly raised its membership fees, and I could no longer justify the expense.  However, you can be assured that I will continue to conduct business with the same regard to ethics and high business standards that I always have.

Product Pricing

All of the prices listed on this website are retail.  As with any business, I order the products at wholesale, give them a mark-up and sell them to you.  But I give you this assurance:

When you shop with dōTerra Aromatics™, you're getting the best prices on dōTERRA® products anywhere.  While I've seen some websites that seem to offer better prices, they invariably require that you go to the dōTERRA® website and purchase as a Retail Customer, or register as either a Preferred Customer or Independent Product Consultant (IPC) before you can order anything.  I offer that option to you, as well; and if you register with dōTERRA® as either a Preferred Customer or IPC, you can order at the same prices I pay (certain conditions apply).  No one can give you a better price than that.

However, if you prefer the ease and convenience (not to mention customer service) of ordering directly from this website, I've set the prices at the regular retail price. I'm not aware of anyone offering dōTERRA® products at a better price than here. 

Sales Tax

Many people feel that, since they are ordering product over the internet, there should be no sales tax on their purchases.  Personally, that's how I feel.  Unfortunately, it doesn't work that way.

Because dōTERRA® is a Multi-Level Marketing company, the company is required by law to charge sales tax on the retail value of all of its products.  Since I have to pay sales tax on my inventory, I have no choice but to pass that expense along to you.

To save the most on your purchases, both for the product and sales tax, it would be best for you to order directly from dōTERRA®.  This requires registration as either a Retail Customer, a Preferred Customer (which requires a $50 per month autoship order) or an Independent Product Consultant, but is well worth it.

Shipping Policy

When you place an order with dōTerra Aromatics™, I'll do everything I can to get that order processed and on its way to you that day.  However, since this is a home-based business,

  1. I keep only a limited amount of stock on hand.  I try to keep the most-ordered products in stock, but for several items, I rely on drop-shipping from dōTERRA®.  Their policy is to have orders out the door within 72 hours, but usually orders are processed the same day.
  2. Processing orders is done entirely by me.  How quickly I can get the order out the door depends on the time of day the order is received and my physical capacity for the day.  Occasionally, I'm just not feeling well enough to get orders to the Post Office and/or could not arrange for someone to take care of them for me.  Other times, depending on how many orders have come in, it just doesn't make sense to run one box to the Post Office.  In these cases, shipment might be delayed by a day.

However, it is my policy to have all orders processed and on their way to you within 72 hours.  It's my policy to send an e-mail when your order is processed, giving you some idea when to expect it at your door.

Shippers:

For orders shipped from here, I use the United States Postal Service (USPS). 

For drop-shipped orders, the shipper is determined by dōTERRA®.  At this time, that means orders are shipped via FedExFexEd offers Ground shipping, which takes 5-10 business days, as well as expedited services.

Shipping Rates

Since many orders placed on this website are processed through dōTERRA®, all charges are determined by them.  I am personally appauled at the cost of shipping, but it is an expense that I have no control over.

Next Day Service is also available, but it would be cheaper to fly there and pick it up yourself.  (It would make a nice trip … )

It should also be noted that shipping charges cover more than just the cost of postage.  Since I have done my best to keep the price of the products offered here as low as possible, I have no wiggle room when it comes to shipping.  However, I do offer free shipping for any order of $495.00 or more.  That is a high threshold, I know, but it also reflects my concern to keep my prices down, as much as possible.

International Shipping (Ordering outside the United States or Canada)

While I welcome orders from around the world, several factors make it more complicated for such orders to be fulfilled.  One of the main issues here is shipping.  Shipping orders outside the United States often involves higher shipping rates.  In some cases, shipping costs as much as the product ordered, and it can be very difficult to accurately calculate costs until the the order is packaged.  The following are some guidelines to help make this process work more smoothly.

Return/Canceled Order Policy

The return policy of dōTerra Aromatics™ is governed by that of dōTERRA®.  As a retail customer, if you are dissatisfied with any product, you may return it within 30 days for a full refund (minus shipping charges).  Simply contact me and we will work out the details.

If, after ordering but before product is shipped, you decide to cancel your order, I reserve the right to charge a reasonable fee to cover my expenses.  Ordering is free, to you the customer; however, I am charged a fee by my credit card processor, both when you order and when I refund your order.

Ordering Security



Credit Card Processing


When transacting business on-line, security is always an issue.  Every precaution has been taken by dōTerra Aromatics™ to safeguard your personal information.

You can shop online at dōTerra Aromatics™ with confidence.  I have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for my customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks (see an online payments diagram).  The company adheres to strict industry standards for payment processing, including:

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

If you prefer, I can process your transaction by phone or mail.  Call me at 402-489-5064 during business hours (between 2:00 p.m. and 10:00 p.m., Central Time is usually best), or mail your order to.

dōTerra Aromatics™
301 Glenhaven Dr
Lincoln, NE 68505
USA

dōTerra Aromatics™ is registered with the Authorize.Net Verified Merchant Seal program.  Other assurances of security include the following:


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